Privacy Policy

Personal Information Protection Policy

At AK Electrical Services, we are dedicated to providing exceptional service to our customers. As part of this commitment, we recognize the importance of protecting the personal information we collect, use, and disclose. We adhere to strict privacy principles to ensure that your personal information is handled with care and respect.

This Personal Information Protection Policy outlines how we manage your personal information and the steps we take to ensure its privacy, accuracy, and security.

Definitions

Personal Information: Information about an identifiable individual, excluding contact information for business purposes.

Contact Information: Information that allows an individual to be contacted at a business location, such as a name, job title, business phone number, business address, business email, or business fax number. This information is not covered by this policy.

Privacy Officer: The designated individual responsible for ensuring AK Electrical Services complies with this policy and applicable privacy legislation.

Policy 1 – Collecting Personal Information

1.1 We will identify the purposes for which personal information is being collected before or at the time of collection unless it is obvious from the context and voluntarily provided.

1.2 We collect only the personal information necessary for the following purposes:

  • To verify identity;
  • To understand customer preferences;
  • To deliver requested services and products;
  • To enroll customers in programs;
  • To send membership information;
  • To maintain high standards of service;
  • To comply with regulatory requirements;
  • To contact customers upon request.

Policy 2 – Consent

2.1 We will obtain customer consent to collect, use, or disclose personal information, except where authorized by law without consent.

2.2 Consent can be explicit or implied where the purpose is apparent and the information is voluntarily provided.

2.3 Implied consent may occur if customers are informed and given a reasonable opportunity to opt-out of their information being used for marketing or other secondary purposes, and they do not opt-out.

2.4 Customers may withdraw their consent at any time, subject to legal or contractual restrictions and reasonable notice. We will explain any implications of such withdrawal.

Policy 3 – Using and Disclosing Personal Information

3.1 We will only use or disclose personal information for the purposes for which it was collected or for purposes reasonably related to those initial purposes, such as:

  • To inform customers about products or services that may be of interest.

3.2 We will not use or disclose personal information for any new purpose without obtaining further consent.

Policy 4 – Retaining Personal Information

4.1 We will retain personal information used to make decisions that affect customers for at least one year to allow for access requests.

4.2 We will retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.

Policy 5 – Ensuring Accuracy of Personal Information

5.1 We will make reasonable efforts to ensure that personal information is accurate and complete when it is used to make decisions about the individual or disclosed to another organization.

5.2 Customers can request corrections to their personal information to ensure accuracy and completeness. Such requests must be made in writing.

Policy 6 – Securing Personal Information

6.1 We are committed to safeguarding personal information from unauthorized access, use, disclosure, or disposal.

6.2 Security measures include secure data transmission, encryption of stored data, and other appropriate physical and electronic safeguards.

6.3 When disposing of personal information, we will use secure methods such as shredding documents or erasing digital data.

6.4 We will regularly review and update our security practices to ensure ongoing protection of personal information.

Policy 7 – Providing Customers Access to Personal Information

7.1 Customers have the right to access their personal information, subject to certain exceptions.

7.2 Requests for access must be made in writing with sufficient detail to identify the information being sought.

7.3 Upon request, we will inform customers of the use and disclosure of their personal information.

7.4 We will respond to access requests within 30 business days or notify the customer of an extension if more time is required.

7.5 A minimal fee may apply for providing access to personal information. Customers will be informed of any applicable fees prior to processing the request.

7.6 If access is denied, we will provide the reasons for the refusal and information on the recourse available to the customer.

Contact Information

If you have any questions about this privacy policy or your personal information, please contact our Privacy Officer:

Privacy Officer
AK Electrical Services

Scroll to Top